Our Transforming Contact Centres Conference brings together experts from across the public and private sector who have first-hand experience of creating a streamlined, multi-channel, customer-led contact centre.
This event is aptly timed to inform you on such incoming policy change, best practice and effective interventions in order to reduce reoffending.
Benefits of Attending
· Hear Understand how channel shift and digital transformation can be used to achieve a cost-efficient service
· Learn how to manage demand and engage customers through effective resource management
· Analyse the benefits of in-depth customer insight and analysis as a way to improve the customer journey and experience
· Take away guidance on how to engage customers through social media and web chat
· Gain insight into how to equip staff with the right skills and training to make them successful customer service representatives
· Explore the importance of balancing quality of service with internal efficiencies and cost-cutting measures
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